Retrax Shipping & Returns

Retrax™ retractable pickup bed covers are shipped in two to four boxes by FedEx, UPS, SpeeDee, or Truck. The average delivery time is 10 to 15 business days from the day of the order.

Thank you for purchasing our product.

Please check and verify that your Retrax product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receipt. If a damaged item is reported after 3 business days, Retrax cannot settle any shipping damage dispute.

In the event of a product return, please refer to and contact the company from where you made your original purchase; however, in the event of a product warranty claim, please reach out to us directly. Please note, only products purchased directly from Retrax, or this website can be returned to us directly.

If you've decided to return an item to us, you'll need a Return Merchandise Authorization Number (RMA#). All returns require an RMA# for us to accept shipment of your item(s). To obtain an RMA#, please call our Customer Service Department at 800-206-4070,  Monday thru Friday, 8 am to 5 pm Eastern Time. Or, you can obtain an RMA# by contacting our team via email using our [contact us link] information noted below.  Any returns without a valid return authorization number will not be accepted and will be returned to the shipper.  Please write the return authorization number below our return address on the exterior of the box.

Retrax has a limited warranty on all products which covers the manufacture’s defects in materials or workmanship. For any return due to a manufacturing defect or because of our error, Retrax will absorb all return shipping costs. Our Customer Service team will provide a prepaid shipping label to have the product picked up and returned to our facility, at our expense. Items returned for any other reason(s) will not be provided with a pre-paid freight return label and would be the responsibility of the customer/purchaser. Examples of these instances include "changed my mind," "did not like the product" or "ordered the incorrect product". In these instances, return shipping costs will be the responsibility of and must be prepaid, by the customer.

All products must be returned in new, unused condition in their original box and original packaging. Refunds will be given on merchandise returned in the same manner as originally charged within 5 business days of receipt. We do not accept C.O.D. returns.

ALL products must be returned to:

Retrax  
1100 N Glenstone Ave. Suite 140
Springfield, MO 65802