Frequently Asked Questions

We currently accept Visa, Mastercard, Discover and American Express. All orders must be prepaid at the time of the order.
Yes! You can shop with Retrax with confidence. We work with Stripe.com which offers safe and secure credit card transaction for our customers. Stripe is Payment Secure and PCI Compliant that follows all protocols with sensitive customer data.
Due to items being built on demand for your specific YMM your credit card is charged at the time of your order. If you wish to cancel at anytime or order an alternate product please contact sales.
Please make sure the billing address that you entered on our site matches what your financial institution should have on file. Then, make sure the card number, expiration date, and security code were all entered correctly. If you're still having issues, please contact us and we will help you as best as we can.
No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
Once you have logged in to your account, you can select "Account Details". There you will have the options to alter billing information, shipping information, your username or password.
Scroll to the bottom of the homepage and in the footer section you will see " Subscribe to our Newsletter" just fill in your email address and you are all set!
Each promotional e-mail that we send from Retrax will include an "unsubscribe" link for your convenience. You can also change your preferences in your account, or give us a call and we can take care of that for you.
You can log into your account to check the status of your order, contact customer service. Well also send you an email with your tracking information once your order has shipped.
In the case that an item you have ordered is out of stock, our customer service team will reach out via email to notify you. At that time if you wish to cancel your order, wait until it's in stock, or exchange for a different item our team can assist with that request.
Yes, you will receive an email with your tracking information once your order has shipped. Also you may check your account to get your order status and tracking number.
To cancel an order, we suggest contacting our Customer Service Department. Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request and there is a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns Process.
There a couple ways to track your order. You will receive an email with tracking information once your order has shipped. You may also check your Account area. Also you can contact our Customer Service Department and someone can help you with that information.
Please refer to our Shipping & Returns page for detailed information on how to proceed.
In the situation that you are dissatisfied with your purchase. The customer is responsible for returning the merchandise back to our facility. Please Note: An additional 20% restocking fee can also incur in these scenarios.
Please allow 10-14 business days to either receive a replacement item and or a refund.
Retrax is a North Dakota Company located at 917 S. 46th St., Grand Forks, North Dakota 58201.
If you have received an incorrect item, please contact our customer service department at 800-206-4070 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
Please contact customer service or call us at 1-800-206-4070 Mon-Fri 8:00am- 5pm CST. Please note if your order was delivered by freight carrier, you will need to inform the driver or note the invoice of any visible damage.
Please contact customer service at 1-800-206-4070 Mon-Fri 8am - 5pm CST.
You can contact customer service at 1-800-206-4070 Mon-Fri 8am - 5pm CST., or by emailing us at retrax@retrax.com.
Although it is rare, occasionally an item will show as delivered, but you did not receive it. If this happens, please call our Customer Service Departmen. We can investigate the issue further and may show a location (front door, garage, side door, neighbor) on the delivery receipt, as well as a signature if one was received. If you are still unable to locate the item, we will file a lost package claim on your behalf with the carrier. They will then take steps to locate your item. In most cases, the item is located within 2-3 business days. If after an investigation the item is indeed lost, Retrax will reorder all lost items for you.
To find a specific part number on our website, please choose a product, then select your year, make and model of your vehicle. Once the select has been made the part number will appear underneath the product description.
Yes we charge tax on orders located in ND.
Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.
Due to the size of our products, orders can not be shipped to PO or Military APO/FPO addresses
Yes we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
The serial number is located on the underside of the cover, right next to the lock mechanism on the driver’s side.
The patented Polycarbonate Series truck bed covers are unique because they are manufactured from polycarbonate, a durable thermoplastic commonly known as LEXAN®. This low-profile design incorporates a front cover that is flush with the rolling cover; this streamlines the overall appearance and provides a firm, dependable seal to help keep the bed dry. Open a Polycarbonate series Retrax cover and you will immediately be impressed at the way it smoothly glides back and forth with just one hand. Sealed ball-bearing rollers mounted onto the aluminum support beams allow the cover to retract or close effortlessly without the use of springs or any kind of mechanism; no moving parts to jam, freeze or fail. The compact storage canister contains a unique spiral track system that prevents the cover from rubbing on itself as it retracts and closes. This eliminates wear-and-tear on the cover.
The Polycarbonate series truck bed cover is manufactured from polycarbonate, a durable thermoplastic commonly known as LEXAN®. This rigid, one piece sheet is engineered to retract without joints or hinges that can trap dust, wear out, or freeze. Polycarbonate has excellent impact resistance and is unharmed by sun, moisture or temperatures from -50 to +200 degrees F. The Polycarbonate series is maintenance-free and its low-profile design has a gloss-black finish that is UV treated for years of protection from the sun. Our engineers utilized the same polymer technology in fighter-jet windshields and bullet proof glass and designed a truck bed cover that withstands the most rugged use.
What About Snow And Ice? An automotive grade weather-strip, designed for harsh outdoor use, seals the Polycarbonate series truck bed cover on all sides to help keep water, snow, ice and dust out of your bed and the moving parts of the cover; the system seals nicely over the top of the tailgate. The automotive grade weather-strip incorporates a soft felt lining that allows a smooth sliding action even in ice and snow conditions. All Retrax covers are manufactured in Grand Forks, ND; it has been engineered to withstand Mother Nature’s worst and offers dependable operation year-around.
The Polycarbonate series can be latched or key-locked in any position along the bed rail. The secure key-lock system offers protection that no soft cover can. When you need access to your pickup bed simply release the flush-mounted latch with the touch of a button – no key required – and the cover glides out of your way with just one hand. The cover can be locked open in any position along the rail to allow unlimited hauling flexibility and convenient use with a fifth-wheel trailer.
Installation is simple. The Polycarbonate series is a clamp-on bed cover that can be installed by anyone with basic hand tools; installation requires a 9/16” or 1/2” wrench and a Phillips screwdriver. All parts are rubber mounted to prevent paint damage and each part is an exact match to your pickup. Installation time is about 30-45 minutes and it can be easily removed if needed. No two trucks are exactly alike. Our mounting system is adjustable for a perfect, no hassle fit every time.
No, all Retrax covers allow for use of cargo management systems (Deck or Utility Rails)
The Polycarbonate series is compatible with most accessories such as bed liners and bed rails. Some may require minor modification to the Polycarbonate series cover or the accessory. Some OE accessories may interfere with the operation of the Retrax cover, please contact our customer service for additional support.
The Polycarbonate series Powertrax covers work electronically by hooking them up to your truck battery. Powertrax covers are operated via a wireless key fob, simply push the button and your cover will retract without any effort of your own.
The serial number is located on the underside of the cover, right next to the lock mechanism on the driver’s side.
The patented Premium Aluminum series truck bed covers are constructed of heavy-duty aluminum slats, which are connected by durable, yet flexible hinges. The low-profile design incorporates a front cover that is flush with the rolling cover, which streamlines the overall appearance and provides a firm, dependable seal to help keep the bed dry. Simply press the button on the latch to open the Premium Aluminum series and you will immediately be impressed at the way it smoothly glides back and forth with just one hand. Sealed ball-bearing rollers mounted onto the ends of the aluminum slats allow the cover to retract or close effortlessly without the use of springs or any kind of mechanism; no moving parts to jam, freeze or fail. The compact storage canister contains a unique spiral track system that prevents the cover from rubbing on itself as it retracts and closes, eliminating wear and tear on the cover.
The hinges that connect the Premium Aluminum series aluminum slats are custom extruded thermoplastic elastomer. This material is designed to last the life of the cover, ensure smooth operation and provide a dependable seal.
The Premium Aluminum series can be latched or key-locked in any position along the bed rail. The secure Dual Latch Locking System latches to both Premium Aluminum series rails for added security, offering protection that no soft cover can. When you need access to your pickup bed simply release the flush-mounted latch with the touch of a button – no key required – and the cover glides out of your way with the just one hand. The cover can be locked open in any position along the rail to allow unlimited hauling flexibility and convenient use with a fifth-wheel trailer.
Installation of the Premium Aluminum series is simple. The cover utilizes a clamp-on design that can be installed by anyone with basic hand tools. Installation requires a 9/16” or 1/2" wrench and a Phillips screwdriver. All parts are rubber mounted to prevent paint damage and each part is an exact match to your pickup. Installation time is about 30-45 minutes and the cover can be easily removed if needed. No two trucks are exactly alike; our mounting system is adjustable for a perfect, no hassle fit every time.
Automotive grade weather-stripping, designed for harsh outdoor use, seals the Premium Aluminum series on all sides to help keep water, snow, ice and dust out of your pickup bed. The cover also seals nicely over the top of the tailgate. The automotive grade weather-strip incorporates a soft felt lining that allows for smooth sliding operation, even in the most extreme weather conditions.
No, all Retrax covers allow for use of cargo management systems (Deck or Utility Rails)
The Premium Aluminum series is compatible with most accessories such as bed liners and bed rails. Some may require minor modification to the Premium Aluminum series or the accessory. Some OE accessories may interfere with the operation of the Retrax cover, please contact our customer service for additional support.
The Premium Aluminum series Powertrax covers work electronically by hooking them up to your truck battery. Powertrax covers are operated via a wireless key fob, simply push the button and your cover will retract without an effort of your own.